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Support: Products & Agents


.NET Agent The New Relic .NET Agent allows you to see everything—from the end user experience to server monitoring and right down to the line of code. See page load times for real users by browser and geography. See the bottlenecks in your app pinpointed down to the line of code or SQL query. Find out how each component or service is affecting the performance of your app and fix things before your users notice and complain. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic .NET Agenda work best for you. Ready to explore more? You can start with our <a href="https://docs.newrelic.com/docs/agents/net-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/feature-ideas/feature-ideas-net-agent">Level Ups category</a>. Insights Insights is a software analytics resource to gather and visualize data about your software and what that data says about your business. Use NRQL to quickly and easily create real-time dashboards to get immediate answers about end-user experiences, clickstreams, mobile activities, and server transactions. With Insights, you can search through and create customizable charts for your metric timeslice data, query and chart event data from other New Relic products and send custom data to Insights to query it and create customized charts. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Insights work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/insights">extensive documentation</a>, check out our <a href="https://discuss.newrelic.com/t/best-practice-guide-insights/62376">Insights Best Practices Guide</a>, get started with an <a href="https://discuss.newrelic.com/t/new-relic-on-boarding-video-9-creating-business-reporting-data/51075">on-boarding video</a>, or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-insights">Level Ups category</a>. Browser New Relic Browser is the only rum monitoring product that gives you everything you need—full visibility into the complete web page lifecycle for modern browser-side applications. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Browser work best for you. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Browser work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/browser">extensive documentation</a>, check out our <a href="https://discuss.newrelic.com/t/best-practice-guide-browser/58792">Browser Best Practices Guide</a>, get started with <a href="https://discuss.newrelic.com/t/new-relic-on-boarding-video-6-front-end-performance/51073">an on-boarding video</a>, or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/feature-ideas/feature-ideas-browser">Level Ups category</a>. Python Agent The New Relic Python Agent helps you pinpoint and solve Python application performance issues down to the line of code. New Relic APM is the only tool you’ll need to see everything in your Python application—from the end user experience to server monitoring. Trace problems down to slow database queries, slow 3rd party APIs and web services, caching layers, and more. Monitor your app in a production environment and make sure your app can stand a big spike in traffic by running scalability reports. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Python Agent work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/python-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/python-agent-relic-solutions">Level Ups category</a>. New Relic Infrastructure <a href="https://newrelic.com/infrastructure" rel="nofollow noopener">New Relic Infrastructure</a> gives you a precise picture of your dynamically changing systems with server monitoring. See real-time health metrics correlated with recent configuration changes, so you can quickly resolve issues, scale rapidly, and deploy intelligently. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Infrastructure work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/infrastructure" rel="nofollow noopener">extensive documentation</a>, check out our<a href="https://discuss.newrelic.com/t/best-practice-guide-infrastructure/58684">Infrastructure Best Practices Guide</a>, get started with an <a href="https://docs.newrelic.com/docs/infrastructure" rel="nofollow noopener">on-boarding video</a>, or check out our best tips and tricks in our<a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-infrastructure"> Level Ups category</a>. PHP Agent The New Relic PHP Agent helps you pinpoint and solve PHP performance issues down to the line of code within the context of the frameworks you use. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Infrastructure work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/php-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-php-agent">Level Ups category</a>. Node.js Agent With the New Relic Node.js Agent, viewing the health of your Node.js applications has never been easier. Pinpoint and solve issues down to the line of code with Node monitoring from New Relic. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Node.js Agent work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/nodejs-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/nodejs-relic-solutions">Level Ups category.</a> Alerts New Relic Alerts help you catch problems before they reach your end user. With New Relic Alerts, you receive notifications when leading performance indicators spike or drop. Alerts can keep you aware of issues that go beyond the server with complex application and real user data integration. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Alerts work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/alerts">extensive documentation</a>, check out the <a href="https://discuss.newrelic.com/t/best-practice-guide-alerts/58768">Alerts Best Practices Guide</a>, get started with <a href="https://discuss.newrelic.com/t/new-relic-on-boarding-video-7-alerting-on-performance-data/50959">an on-boarding video</a>, or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-alerts">Level Ups category</a>. Java Agent The New Relic Java Agent will help you find and fix Java errors fast! Visualize your Java applications environment with Service Maps, pinpoint even the smallest issues in specific lines of code with Error Stack Traces, dissect errors in real time—based on class, message, and other attributes, and analyze complicated, multi-threaded applications to find the most time-consuming threads. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Java Agent work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/java-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-java-agent">Level Ups category</a>. Ruby Agent The New Relic Ruby Agent helps you pinpoint and solve Ruby application performance issues down to the line of code. New Relic APM is the only tool you’ll need to see everything in your Ruby application—from the end user experience to server monitoring. Trace slow database queries, 3rd party APIs and web services, caching layers, background jobs, and more. Ruby monitoring has never been easier. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Ruby Agent work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/ruby-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-ruby-agent-relic-solutions">Level Ups category</a>. Sales & Accounts There is a lot of flexibility in how you set up your New Relic accounts. We want you to make the most of it! In this category, you can post questions, suggestions, and workarounds about how to make New Relic Accounts work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/accounts-partnerships/accounts" rel="nofollow noopener">extensive documentation,</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-new-relic-accounts">Level Ups category</a>. Mobile Maintaining mobile applications in their fragmented production ecosystems is a challenging, energy-sapping task. New Relic’s mobile APM (mAPM) toolset brings performance data to the surface to help teams focus on ensuring users are getting a great experience. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Mobile work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/mobile-monitoring">extensive documentation</a>, check out our <a href="https://discuss.newrelic.com/t/best-practices-guide-mobile/62000">Mobile Best Practices Guide</a>, or review tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-mobile">Level Ups category</a>. API The New Relic REST API is a programming interface that allows you to access data directly from New Relic products. The primary use is to extract your APM data via GET requests; however, you can also use PUT requests to configure some features, and use DELETE requests to remove non-reporting application instances. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic API work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/apis/rest-api-v2/getting-started/introduction-new-relic-rest-api-v2" rel="nofollow noopener">extensive documentation</a>. New Relic One New Relic One is a new user interface. Same data, new look! APM Web UI New Relic’s software analytics product for application performance management (APM) delivers real-time and trending data about your web or non-web app’s performance. Your Dev/Ops teams don’t need to guess whether a performance blocker comes from the app itself, CPU availability, database loads, or something else entirely unexpected. Ready to explore more? You can start with our <a href="https://docs.newrelic.com/docs/apm/new-relic-apm" rel="nofollow noopener">extensive documentation</a>, check out an <a href="https://discuss.newrelic.com/t/best-practice-guide-new-relic-apm/51243">on-boarding video</a>, or get started with our <a href="https://discuss.newrelic.com/t/best-practice-guide-apm/58679">APM Best Practices Guide</a>. Synthetics New Relic Synthetics lets you simulate user behavior to catch problems before your customers do. Sleep soundly knowing that Synthetics runs automated tests around-the-clock and around-the-world. With instant alerts, a breakdown in performance doesn't mean a breakdown in your business. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Synthetics work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/synthetics/new-relic-synthetics/getting-started/new-relic-synthetics">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/feature-ideas/feature-ideas-synthetics">Level Ups category</a>. Health Map Health map is a high-density, color-coded view that shows the health of all of your applications as well as the health of the infrastructure hosts where those applications are deployed. Health Map detects the relationships between app and host automatically when you use both New Relic APM and New Relic Infrastructure, no configuration required! A subscription to both <a href="https://newrelic.com/application-monitoring">New Relic APM</a> and <a href="https://newrelic.com/infrastructure">New Relic Infrastructure</a> is required. Check out the <a href="https://docs.newrelic.com/docs/data-analysis/health-map/get-started/introduction-health-maps">documentation for Health map</a>. Partnership Accounts This is a support category where you can discuss and ask questions about partnerships and partner-specific functionality. On-host Integrations: Kubernetes <a href="https://newrelic.com/infrastructure" rel="nofollow noopener">New Relic Infrastructure</a> gives you a precise picture of your dynamically changing systems with server monitoring, and it now feature a full <strong>Kubernetes Integration</strong>. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Infrastructure Kubernetes integration work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/integrations/host-integrations/host-integrations-list/kubernetes-monitoring-integration" rel="nofollow noopener">extensive documentation</a>, or ask a question!
IMPORTANT: Upcoming Changes To Supported Agent Versions [Support: Products & Agents] (5)

In order to bring the New Relic agents into alignment with our published end-of-life (EOL) policies, we will begin removing support and rejecting traffic for specific out-dated agent versions. While we understand that th…

About the Support: Products & Agents category [Support: Products & Agents] (1)
Data Observation | High Rate of 404 error for Images [Mobile] (14)
*Common Language Runtime detected an invalid program.* [.NET Agent] (8)
How to delete account [Sales & Accounts] (16)
Cannot assign to read only property 'WEB' of object '#<WebFrameworkShim>' [Node.js Agent] (6)
Response Time Overall [Alerts] (2)
How I can capture custom http header from php agent? [PHP Agent] (4)
Update: Synthetics public locations (2019) [Synthetics] (1)
Multiple concurrent sessions within a single check [Synthetics] (6)
Nri-perfmon metrics not seen in Insights [New Relic Infrastructure] (1)
Android app always crash [Mobile] (5)
Missing User-Agent in Transaction Insights for PHP application [PHP Agent] (1)
New Relic Android monitoring application not displaying data [Mobile] (8)
Java Agent 4.8.0 + Spring WebFlux - AbstractMethodError ( 2 ) [Java Agent] (28)
PHP agent does not monitor socket server [PHP Agent] (1)
Newrelic agent for ASP.NET Core 2.1 ( 2 ) [.NET Agent] (30)
Does the ticket inbox have a problem with Firefox? [Sales & Accounts] (3)
Error - Base/Env/InitSystem Unable to read symbolic link for /sbin/init: lstat /sbin/init: no such file or directory [PHP Agent] (2)
Navbar issue in IE or Firefox [Browser] (5)
How can I add newrelic.labels in the php-newrelic installation through Dockerfile? [PHP Agent] (4)
App name with IIS Express [.NET Agent] (8)
Exporting Data from Insights into Tableau [Insights] (1)
New Relic's x-ray-sessions will be discontinued on April 17, 2019 [Support: Products & Agents] (18)
F5 Integration Certificate Issue [New Relic Infrastructure] (5)
Help with removal from Heroku app [Sales & Accounts] (3)
Sharing dashboards [Insights] (2)
How to manually record page load time? [Browser] (4)
Method discovery for custom instrumentation [.NET Agent] (9)
External IP hitting our network on Donor Portal Web [Browser] (10)