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Support: Products & Agents


Sales & Accounts There is a lot of flexibility in how you set up your New Relic accounts. We want you to make the most of it! In this category, you can post questions, suggestions, and workarounds about how to make New Relic Accounts work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/accounts-partnerships/accounts" rel="nofollow noopener">extensive documentation,</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-new-relic-accounts">Level Ups category</a>. Alerts New Relic Alerts help you catch problems before they reach your end user. With New Relic Alerts, you receive notifications when leading performance indicators spike or drop. Alerts can keep you aware of issues that go beyond the server with complex application and real user data integration. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Alerts work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/alerts">extensive documentation</a>, check out the <a href="https://discuss.newrelic.com/t/best-practice-guide-alerts/58768">Alerts Best Practices Guide</a>, get started with <a href="https://discuss.newrelic.com/t/new-relic-on-boarding-video-7-alerting-on-performance-data/50959">an on-boarding video</a>, or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-alerts">Level Ups category</a>. PHP Agent The New Relic PHP Agent helps you pinpoint and solve PHP performance issues down to the line of code within the context of the frameworks you use. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Infrastructure work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/php-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-php-agent">Level Ups category</a>. New Relic Infrastructure <a href="https://newrelic.com/infrastructure" rel="nofollow noopener">New Relic Infrastructure</a> gives you a precise picture of your dynamically changing systems with server monitoring. See real-time health metrics correlated with recent configuration changes, so you can quickly resolve issues, scale rapidly, and deploy intelligently. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Infrastructure work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/infrastructure" rel="nofollow noopener">extensive documentation</a>, check out our<a href="https://discuss.newrelic.com/t/best-practice-guide-infrastructure/58684">Infrastructure Best Practices Guide</a>, get started with an <a href="https://docs.newrelic.com/docs/infrastructure" rel="nofollow noopener">on-boarding video</a>, or check out our best tips and tricks in our<a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-infrastructure"> Level Ups category</a>. Java Agent The New Relic Java Agent will help you find and fix Java errors fast! Visualize your Java applications environment with Service Maps, pinpoint even the smallest issues in specific lines of code with Error Stack Traces, dissect errors in real time—based on class, message, and other attributes, and analyze complicated, multi-threaded applications to find the most time-consuming threads. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Java Agent work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/java-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-java-agent">Level Ups category</a>. APM Web UI New Relic’s software analytics product for application performance management (APM) delivers real-time and trending data about your web or non-web app’s performance. Your Dev/Ops teams don’t need to guess whether a performance blocker comes from the app itself, CPU availability, database loads, or something else entirely unexpected. Ready to explore more? You can start with our <a href="https://docs.newrelic.com/docs/apm/new-relic-apm" rel="nofollow noopener">extensive documentation</a>, check out an <a href="https://discuss.newrelic.com/t/best-practice-guide-new-relic-apm/51243">on-boarding video</a>, or get started with our <a href="https://discuss.newrelic.com/t/best-practice-guide-apm/58679">APM Best Practices Guide</a>. Insights Insights is a software analytics resource to gather and visualize data about your software and what that data says about your business. Use NRQL to quickly and easily create real-time dashboards to get immediate answers about end-user experiences, clickstreams, mobile activities, and server transactions. With Insights, you can search through and create customizable charts for your metric timeslice data, query and chart event data from other New Relic products and send custom data to Insights to query it and create customized charts. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Insights work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/insights">extensive documentation</a>, check out our <a href="https://discuss.newrelic.com/t/best-practice-guide-insights/62376">Insights Best Practices Guide</a>, get started with an <a href="https://discuss.newrelic.com/t/new-relic-on-boarding-video-9-creating-business-reporting-data/51075">on-boarding video</a>, or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-insights">Level Ups category</a>. New Relic One New Relic One is a new user interface. Same data, new look! .NET Agent The New Relic .NET Agent allows you to see everything—from the end user experience to server monitoring and right down to the line of code. See page load times for real users by browser and geography. See the bottlenecks in your app pinpointed down to the line of code or SQL query. Find out how each component or service is affecting the performance of your app and fix things before your users notice and complain. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic .NET Agenda work best for you. Ready to explore more? You can start with our <a href="https://docs.newrelic.com/docs/agents/net-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/feature-ideas/feature-ideas-net-agent">Level Ups category</a>. Mobile Maintaining mobile applications in their fragmented production ecosystems is a challenging, energy-sapping task. New Relic’s mobile APM (mAPM) toolset brings performance data to the surface to help teams focus on ensuring users are getting a great experience. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Mobile work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/mobile-monitoring">extensive documentation</a>, check out our <a href="https://discuss.newrelic.com/t/best-practices-guide-mobile/62000">Mobile Best Practices Guide</a>, or review tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-mobile">Level Ups category</a>. Ruby Agent The New Relic Ruby Agent helps you pinpoint and solve Ruby application performance issues down to the line of code. New Relic APM is the only tool you’ll need to see everything in your Ruby application—from the end user experience to server monitoring. Trace slow database queries, 3rd party APIs and web services, caching layers, background jobs, and more. Ruby monitoring has never been easier. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Ruby Agent work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/ruby-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/level-up-ruby-agent-relic-solutions">Level Ups category</a>. Browser New Relic Browser is the only rum monitoring product that gives you everything you need—full visibility into the complete web page lifecycle for modern browser-side applications. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Browser work best for you. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Browser work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/browser">extensive documentation</a>, check out our <a href="https://discuss.newrelic.com/t/best-practice-guide-browser/58792">Browser Best Practices Guide</a>, get started with <a href="https://discuss.newrelic.com/t/new-relic-on-boarding-video-6-front-end-performance/51073">an on-boarding video</a>, or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/feature-ideas/feature-ideas-browser">Level Ups category</a>. API The New Relic REST API is a programming interface that allows you to access data directly from New Relic products. The primary use is to extract your APM data via GET requests; however, you can also use PUT requests to configure some features, and use DELETE requests to remove non-reporting application instances. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic API work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/apis/rest-api-v2/getting-started/introduction-new-relic-rest-api-v2" rel="nofollow noopener">extensive documentation</a>. On-host Integrations: Kubernetes <a href="https://newrelic.com/infrastructure" rel="nofollow noopener">New Relic Infrastructure</a> gives you a precise picture of your dynamically changing systems with server monitoring, and it now feature a full <strong>Kubernetes Integration</strong>. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Infrastructure Kubernetes integration work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/integrations/host-integrations/host-integrations-list/kubernetes-monitoring-integration" rel="nofollow noopener">extensive documentation</a>, or ask a question! Health Map Health map is a high-density, color-coded view that shows the health of all of your applications as well as the health of the infrastructure hosts where those applications are deployed. Health Map detects the relationships between app and host automatically when you use both New Relic APM and New Relic Infrastructure, no configuration required! A subscription to both <a href="https://newrelic.com/application-monitoring">New Relic APM</a> and <a href="https://newrelic.com/infrastructure">New Relic Infrastructure</a> is required. Check out the <a href="https://docs.newrelic.com/docs/data-analysis/health-map/get-started/introduction-health-maps">documentation for Health map</a>. Python Agent The New Relic Python Agent helps you pinpoint and solve Python application performance issues down to the line of code. New Relic APM is the only tool you’ll need to see everything in your Python application—from the end user experience to server monitoring. Trace problems down to slow database queries, slow 3rd party APIs and web services, caching layers, and more. Monitor your app in a production environment and make sure your app can stand a big spike in traffic by running scalability reports. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Python Agent work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/python-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/python-agent-relic-solutions">Level Ups category</a>. Synthetics New Relic Synthetics lets you simulate user behavior to catch problems before your customers do. Sleep soundly knowing that Synthetics runs automated tests around-the-clock and around-the-world. With instant alerts, a breakdown in performance doesn't mean a breakdown in your business. In this category, you can post questions, suggestions, and workarounds about how to make New Relic Synthetics work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/synthetics/new-relic-synthetics/getting-started/new-relic-synthetics">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/feature-ideas/feature-ideas-synthetics">Level Ups category</a>. Node.js Agent With the New Relic Node.js Agent, viewing the health of your Node.js applications has never been easier. Pinpoint and solve issues down to the line of code with Node monitoring from New Relic. In this category, you can post questions, suggestions, and workarounds about how to make the New Relic Node.js Agent work best for you. <strong>Ready to explore more?</strong> You can start with our <a href="https://docs.newrelic.com/docs/agents/nodejs-agent">extensive documentation</a> or check out our best tips and tricks in our <a href="https://discuss.newrelic.com/c/level-up-relic-solutions/nodejs-relic-solutions">Level Ups category.</a> Partnership Accounts This is a support category where you can discuss and ask questions about partnerships and partner-specific functionality.
About the Support: Products & Agents category [Support: Products & Agents] (1)
When server goes down it disappears from Health Maps [New Relic Infrastructure] (1)
Possible bug with dateOf() in Insights? [Insights] (5)
Reload error while opening Insight Dashboard [Insights] (5)
Slow queries in custom dashboards [APM Web UI] (4)
Dexing fails with com.android.builder.dexing.DexArchiveBuilderException with NewRelic transformation [Mobile] (10)
Can anyone help me with the API Post Request monitoring [Synthetics] (13)
New Relic infra agent not restarting [New Relic Infrastructure] (15)
Identify a process with increased memory usage [New Relic Infrastructure] (1)
How to retain metric data of deleted hosts? [New Relic Infrastructure] (1)
Create a custom Infrastructure metric from a PostgreSQL query? [New Relic Infrastructure] (3)
AWS beanstalk PHP, NodeJS, Docker New relic logs [New Relic One] (6)
Dont see return code after submitting custom events using linux [Insights] (5)
Compressed JSON data not going through to Insights even after 200 response [Insights] (3)
Unable to query prod data with NRQL queries [Insights] (2)
Proxy Configuration with New Relic Logs Output Plugins [New Relic One] (1)
Incident triggered incorrectly [Alerts] (2)
Storage Stats Issue using newrelic-infra agent [New Relic Infrastructure] (3)
Help with PHP Errors [PHP Agent] (1)
Alerts have stopped sending or showing in app [Alerts] (4)
Introducing PHP agent 9.6 with support for curl_multi_exec details! and a quick overview of recent PHP agent releases [PHP Agent] (1)
Error Re-enabling Server-side agent configuration [APM Web UI] (1)
Downloading APM data [APM Web UI] (2)
Node.js Agent Memory Leak ( 2 ) [Node.js Agent] (36)
Seeing MonkeyPatching error while running newrelic-admin with python 3.7, gevent and gunicorn [Python Agent] (10)
After upgrading to the latest version one web application is terribly slow [.NET Agent] (4)
Missing Error message and StackTrace with custom Exception [.NET Agent] (3)
Finding more details on CPU usage [.NET Agent] (1)
Data Captured in BrowserInteraction and PageView (for NRQL queries) [Insights] (1)
502 Bad gateway error with rest api calls with new relic java agent 5.9.0 installed with docker [Java Agent] (1)