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2017 in Review: Build High Performance Teams



Build High Performance Teams

Going fast and managing change - that’s a team sport. The teams that win are the ones who work together, with a common understanding of the issues, to make the right decisions at the right time. Creating alignment around what’s happening right now, and what happens when changes are introduced is the key to helping your team work together effectively.

Our goal is to help your teams establish a common language, eliminating silos that allow them to move faster, together.

Here are just a few of the ways that New Relic helped you build better teams in 2017.

But Wait, There’s More!

In addition to helping you build high performance teams, we also released features in 2017 to help you:

2017 In Review: Find and Fix Problems Faster

Company Wide Dashboards

Product: Insights

Many large New Relic customers use a multi-account model to manage departments, teams, and business units. That is, they have separate accounts for the mobile team and New Relic Mobile data, the backend team and New Relic APM data, and the operation teams and New Relic Infrastructure data.

This model works great for segmenting permissions and data within organizations, but it can also encourage data isolation by making it difficult to compare data points from one account to another. Inflexible account models and the inability to query across these accounts can make it difficult to build an end-to-end view of the performance of your services and teams in a single dashboard. This isolation can block your organization from building a true end-to-end understanding of your environment.

This is a nemesis worth taking down.

To reduce data isolation and better support New Relic customers with multiple accounts, we’re excited to offer company-wide dashboards, which let customers combine data from different accounts into a single dashboard. Company-wide dashboards let customer quickly build dashboards that combine data across a variety of teams and silos in their organization.



Jira 7 Integration

Product: New Relic APM

New Relic customers using JIRA 7—the latest version of Atlassian’s popular issue- and project-tracking software for agile teams—need an easy way to integrate their JIRA instance with New Relic.

Our JIRA 7 integration is designed to address these needs with deep integration between New Relic APM and Atlassian JIRA. The integration is intended to give our customers using the latest version of JIRA the capability to create and track JIRA issues with the contextual, temporal information needed to quickly and effectively fix the issues, along with deep links back to APM that bring up the exact context where the issue was created.



Role Based Access Control

Product: New Relic APM

As your development and operations teams grow in size and complexity, it becomes ever more critical to give each team member only the least required permissions they need to do their job. You want to make sure everyone can perform their functions with ease, but to avoid security and governance problems, they should not be able to access anything beyond their role. For instance, a mobile developer should be able to make any needed changes to their mobile app but should not have permission to make changes to other products.

This can be achieved in several ways, and New Relic has long provided this kind of role-based access control (RBAC) via built-in base roles (Admin, User, and Restricted User). But today we are very excited to announce that we are extending the RBAC capabilities in our platform with the introduction of easy-to-use, fine-grained access-control permissions via two new types of add-on roles: custom and managed by New Relic.



Dashboard Notes

Product: Insights

We’re excited to announce a new feature that allows customers to add notes to their dashboards: Dashboard Notes!

While users have long been able to add notes to individual charts in Insights, there was previously no way to include text content on a dashboard alongside the data charts.

Good news! With Dashboard Notes, teams can now create, add, and edit a note on any dashboard. Using Markdown, a simple and widely used formatting syntax, Dashboard Notes makes it easy to add custom content such as text, images, and links that are highly visible and easily accessible, all to help high performance teams do what they do best.




Product: Radar

Instead of wondering what they can do with AI, New Relic customers want intelligent solutions to real problems. They want AI solutions that can learn from their data patterns and suss out hidden issues so they can proactively prevent outages, downtime, and performance problems.

That is exactly what we hope to provide with New Relic Applied Intelligence (NRAI), a new set of features in the New Relic Digital Intelligence Platform designed to analyze your data to give you actionable results. New Relic Applied Intelligence powers features like Dynamic Baseline Alerts, Error Profiles, and Radar (formerly known as Project Seymour), which works to surface patterns and offer suggestions as to the possible root cause and how to address it.

Radar is a destination page for you to access advice and recommendations on issues or abnormalities found in your environment. Applying statistics, algorithms based on the distillation of hundreds of engineer-years of experience, and machine learning, Radar is built to cut through the fog of data to help you see important things that can be hard for humans to detect on their own. Additionally, Radar learns from your feedback to provide a personalized feed containing issues, abnormalities, and recommendations that might be applicable to your role and interests.



Cloud to Cloud Integrations

Product: Infrastructure

By now you’ve likely heard of New Relic Infrastructure, our awesome new product designed to “shine a light on your dynamic infrastructure” and “reduce your MTTR.”

Cloud-first architectures (or even on-premise apps lifted-and-shifted to public or private clouds) face unique monitoring challenges. They make you think about your underlying compute in fundamentally different ways than their on-premise ancestors. They try to abstract away the notion of the individual server and instead work in aggregates across a series of nameless, ephemeral, and potentially immutable instances. The scaling and continuity issues this creates for monitoring technology is compounded by the fact that many enterprises live in hybrid worlds, so useful solutions have to account for both architectures simultaneously.

That’s exactly what we’ve tried to do. As with New Relic APM, we ignored the distinctions and focused on the commonalities of the two environments and provided a solution designed to simply give you the information you need rather than highlighting arbitrary differences in features.



10 Biggest Hacks of 2017

2017 Industry News

Teams need to work together to spot potential issues, fast!

We figured: while we are all taking the time to look over New Relic’s product news and accomplishments last year, why not highlight other industry news that made headlines in 2017?

High performing teams are key to dealing with hacking situations—New Relic can help with building up your team so you communicate and execute efficiently.

This CNN article talks about something that is hot in the news lately: hackers and their conquests. Here are the 10 Biggest Hacks of 2017.