Add credit card error

I have added credit card data and billing account information, but, why are you still getting the following error message: "You’re over the monthly free allowance of 1 user. Please add your credit card. You’re only charged if you go over your. free allowance each month. "

And what if I want to delete credit card data and billing account information?

Thank you

Hi @alieftyo.pramanda, welcome to the Explorers Hub. I have reached out to our billing team to assist you with this issue. They will reach out by email shortly.

Hi @nmcnamara, I have filled in and completed the profile of the Explore Hub, what is the next process?

Hi @alieftyo.pramanda, I can see that our support team have reached out to you by email but have not got a response from you. I would advise checking your inbox and responding to them. :slightly_smiling_face: