Our operations center uses an industry standard operations console software based on a standard ticketing system. To properly manage our alerts, we need to provide equivalents to the following. The easiest type of alerts to see this in would be infrastructure, though, APM would also need to fall into this mode as much as possible.
- Parameter <FileSystemUsed%>
– Instance </software or /opt, etc>
— Alert Criticality
— Value of instance
Now, we can get by without Value of instance, but, the other are critical to work flows. The challenge is the messages coming out are in the format of:
- server (instance) as one json value
- Criticality is always critical
Is there a way to get server, parameter, and instance as separate json pairs?