I’ve attempted to create some alerts for when certain critical non-web transactions have an abnormally long duration. In an attempt to test that the alerts are working properly, I temporarily set the condition on one of them to alert when the duration exceeds 1 second at least once in 1 minute. I can see on the chart preview that there have been several breaches of the critical threshold since I made the change, however no incidents are being opened, and no alerts are being sent out.
For reference, here’s an example of one of the NRQL queries I’m using for an alert:
SELECT MAX(duration) FROM Transaction WHERE transactionType = 'Other' AND appName = '<app name>' AND name = '<full transaction name>'
Is this an issue with my configuration, or is something else going on here?