Announcement: Violation Close Timer defaults are changing

We are making a small change to an alert condition setting. The Violation Close Timer setting tells our systems when to close your violation that was left open for a certain length of time. Documentation on this setting can be found at this link.

Formerly, not every condition required a Violation Close Timer. This is also changing, along with the default (for non-Infrastructure alert conditions only). In case you had any alert conditions set up with no Violation Close Timer, they will now have this setting set to the default of 3 days.

What’s changing?

  • Violation Close Timer default setting is changing from 30 days to 3 days. Note that this only affects non-Infrastructure alert conditions (Infrastructure conditions have a default of 1 day).


  • Effective starting Wednesday, 1 September 2021: Any pre-existing alert condition or violation without a Violation Close Timer will now have one set for 3 days. This can be adjusted.
  • Effective starting Wednesday, 8 September 2021: All alert conditions that have the former default value of 30 days (720 hours) will get changed to 3 days.

What’s not changing?

  • Violation Close Timer maximum setting will remain the same (30 days).