Authorization for Heroku users without the ability to open a support ticket

Hello there,
I can’t create a policy for our New Relic account because apparently there is an issue with roles when the account was created from a heroku plugin.
My problem was perfectly described here and the solution was to open a ticket but I can’t as the support is not included in our plan.
Any way I can’t get my account upgraded to an admin account so we can use the alert feature?
Best

@mathieu.sanchez Welcome to the community! I went ahead and opened a ticket for you. There are certain parameters with Heroku customers that require assistance from our account management team. You’ll get an email from them soon to work this out :slight_smile:

Tanks a lot for the quick reply!

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