Authorization for Heroku users

I’m trying to configure alerts for one of our apps. How do I go about getting permissions for the app? I was under the impression that Heroku app roles were mapped to New Relic roles, but that doesn’t seem to be the case. Currently, the only account with access to any administrative operations is (I’m assuming) an automatically created account with the email domain Do I need to contact someone from Heroku or is there a way for us to manage these permissions from within the New Relic UI?

Hi @dbrecht, this is normal behavior for Heroku Organization accounts. For more information about why, here is great post explaining the details:

However, we can help get your account privileges updated to an Admin status so you can manage your alerts. I am opening a support ticket for you; keep an eye out for an email from us! :mailbox_with_mail: