Starting March 1, all Basic users that need continued access Full-Stack Observability UIs—including APM, Infrastructure, Browser, Mobile, Distributed Tracing, and Synthetics capabilities— to monitor and troubleshoot their apps and systems will need to request an upgrade from their admins to become a provisioned Full User.
For a preview period, Basic users had access to the entire New Relic platform, including popular capabilities like APM, Infrastructure and more, which requires being provisioned as a Full user.
If they don’t upgrade to become a provisioned Full user, Basic users can still instrument their environment and access their data in New Relic via queries, custom dashboards, and alerts.
Click here to see the differences between Basic users and Full users.
How do Basic Users get access to Full-Stack Observability UIs, including APM, Infrastructure, and more?
You can either contact your account admin directly to request an upgrade now, or after March 1, you can follow the directions below:
As a Basic User, select the Full-Stack Observability UI in the top navigation. You will land on the request access page.
Simply select your Account Name in the dropdown and click request access.
Your account admin will receive an email to approve your request to upgrade to a provisioned Full User.
Once the request is approved, you will receive a confirmation email, and you will be able to access all Full-Stack Observability UIs.
What does a Basic User have access to in New Relic One?
Basic Users can instrument apps and systems or send data to New Relic One using our most popular agents and integrations.
They can also query data using NRQL to get insight into the performance of their applications, hosts, and other critical business metrics, create and view dashboards, and create alerts.
As an admin, how can I tell who needs Full-Stack Observability access at my company?
Typically, any engineer who develops, tests, deploys, and maintains code, manages DevOps practices, or regularly participates in root cause analysis should be provisioned as a Full User.
For an understanding of how many Basic Users in your organization are actively using Full-Stack Observability capabilities, please contact your New Relic account manager to help identify these users.
How can I see how many provisioned Full Users are currently in my account?
As an admin, you can see your current Full and Basic User counts in the Usage and Cost UI.
To view your current usage, annual contracted amount, and remaining commit balance. If you don’t have access, please reach out to your internal New Relic Admin.
Navigate to one.newrelic.com
Select the avatar dropdown menu in the upper right corner
Select View your usage
The chart shows the calculated average of Full users in green, the calculated average of Basic users in blue, and then the actual count of Full users indicated by the yellow trend line. For example, if you decrease your user count (shown in yellow), the green bar charts will start decreasing over time, as well.
“Current counts” display the amount of Full and Basic Users. Provisioned Full Users are billable. If there have been any changes in the current month, this count could differ from the “Billable users” listed in the “So far this month” panel.
“So far this month” is the calculated average of provisioned Full user hours over the course of the month. Note: This number could be more than “Current counts” if you have recently decreased their full users.
What does a provisioned Full User have access to in New Relic One?
Provisioned Full Users have the ability to easily visualize, analyze, & troubleshoot your entire stack with access to the entire platform. This includes every Full-Stack Observability capability within the New Relic Platform (APM, Infrastructure Monitoring, Browser, Mobile, Synthetics, Kubernetes Cluster Explorer, Serverless Monitoring and more).
What do I do if I have questions?
Please contact your account manager or open a support ticket for questions about access…