Monitoring the Digital Experience
Best Practice Guide
From customers to code to containers, learn how New Relic can help you deliver a seamless digital customer experience (DCX) for website and mobile users.
More and more companies now interact with their customers largely via digital channels, making the digital customer experience (DCX) they provide a critical component of business success. The New Relic Digital Intelligence Platform is designed to help development and operations teams monitor the health of your technology stack, quickly troubleshoot any issues identified, and share key metrics of your digital business with a broader team of stakeholders.
In this guide, you’ll learn best practices for optimizing the DCX of your websites and mobile apps as well as for improving their underlying services and infrastructure.
To begin, it’s important to measure the service-level quality of your digital experiences across three dimensions:
- Availability: Is it up and running?
- Functionality: Is it working right?
- Speed: Is it working fast enough?
This creates a framework to improve the digital customer experience through the different layers of your technology stack.
The PDF linked below is a best practice guide full of official tips that will help you get the most effective data to monitor your digital experiences