Cancel free (legacy) subscription

I may be overlooking something but surely one should be able to cancel a free subscription? Alas I can’t find it despite searching. Account team please contact me.

Hi @jonkers , I have reached out to our account team to assist you with this. They will follow up shortly by email.

Hi @nmcnamara,

I have the exact same issue. Can you ask the account team to come back to me?

Thank you.

Hi @jonathan37, in case it might save you some time, would you mind confirming if these steps work for you?

If not, let me know and I’ll get you sorted :slightly_smiling_face:

Hi @nmcnamara.

These steps does not works for me as my account is not on the NRO user model.

No problem @jonathan37, I have reached out to our account team to assist you with this. They will follow up shortly by email.

Thank you @nmcnamara.

That is no problem at all!