Cancel subscription and delete account

Hi guys!
We would like to cancel our subscription and close our account. However, upon cancellation, there is some $450 fee; not quite sure where this is coming from.
Could you please open a case for this? Thanks

Hello @asb1,

Welcome to the community!

I have created a case with our billing team on your behalf. They will reach out shortly via email to help you get this resolved. Please reach out if there is anything else we can help with!