Cancelling Annual Subscription at the end of period

Hi,
I tried to cancel our Annual Subscription and we saw a penalty of US$400.

We don’t want to renew the Annual subscription and we want to stop our access to New Relic at the end of period. What we need to do for it?

Thank you,

Ricardo

@ti138 Sorry to hear you’re cancelling your subscription. I will put you in contact the people who can help you with this. Expect an email soon.