Can't add credit card

Hello,

On my NewRelic page, a message bellow shows.

“You’re over the monthly free allowance of 100 GB.
Please add your credit card. You’re only charged if you go over your free allowance each month. Add credit card”

When I select “Add credit card” link, “Plan management” page shows a message below.

“You don’t have admin privileges or this account isn’t authorized to manage billing. To make changes to your account, contact your administrator or New Relic representative.”

“Manage your plan” page also show the same message above.

I am the owner of the account so I have admin privileges.
And I had read an article “New Relic Lite Accounts Upgraded to Free Plan” (New Relic Lite Accounts Upgraded to Free Plan), so I understand the free tier plan and the billing for the usage beyond the free limits.

How can I add credit card?

Hi @dai, I have reached out to our billing team to assist with this. They will follow up shortly by email.

i have same problem.

@payamrahnama Welcome to the Community :wave:. I am going to reach out to our Billing team to look into this for you. Keep a lookout for an email from them in your inbox!

1 Like

I have the same bizarre problem! Please can the billing team contact me also. Thanks

Thanks for letting us know @wendy2 - Be on the lookout for an email from our team.

This question has been asked in January, it is the end of October now and I have this same problem! How come it is so difficult to add a credit card so that you could take my money :grinning: Please!

Hi @juhana.rasanen1! I get exactly where you’re coming from. I have created a ticket for you as well and our team will reach out shortly. We usually handle these issues privately by email when it comes to credit card related issues.

Hi Support.
Could you help-me?
I would like to add card in my account.

Tks

I have the same problem, when trying to add a credit card, I get the following error:
“An error occured while trying to load your account information. Try again, or contact your administrator or New Relic representative.”

Hi @service2

Thanks for reaching out, I hope you are well.

I will need to create a case on your behalf with the accounts team. However before I can do that I will need to confirm some account details with you.

Please note I have sent you a direct private message, please confirm the details there.

Looking forward to hearing from you.

Getting same issue while adding credit card.

An error occured while trying to load your account information. Try again, or contact your administrator or New Relic representative.

Hello, @pixelsoftwarespkl

Thank you for reaching out to New Relic Support. The issue you seemed to be having has since been resolved. Thank you for your patience with this process.
If you have any further issues or questions, please feel free to reach out and we are happy to help. I have also responded to your other post on this topic as well: An error occured while trying to load your account information. Try again, or contact your administrator or New Relic representative - #2 by mamaz
Kind regards, Michael