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Can't cancel account or open a ticket


#1

Hi there

I’m about to transfer our web site to a new party and I’d like to cancel our new relic subscription, however the “cancel my subscription” link throws an error, and I think it was something to do with a special pricing deal when it was set up. It says to open a ticket to cancel.

At support.newrelic.com I don’t have the option to open a ticket, presumably also to do with our subscription. Help, I’m stuck in a loop! How may I contact support or cancel the account please?

Cheers


#2

Hey @simon5! I am happy to create a ticket for you in order to get this sorted asap!

Look out for my email and check back here with me if you need anything else. :blush: