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Can't install NR Infrastructure on Ubuntu 16

#1

I followed official instructions to install it on Ubuntu 16.

System Version:

root@dev ~ $ lsb_release -a
No LSB modules are available.
Distributor ID:	Ubuntu
Description:	Ubuntu 16.04.2 LTS
Release:	16.04
Codename:	xenial

Apt sources list:

root@dev ~ $ cat /etc/apt/sources.list.d/newrelic-infra.list
deb [arch=amd64] http://download.newrelic.com/infrastructure_agent/linux/apt xenial main

Installation output:

root@dev ~ $ sudo apt-get install newrelic-infra
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following packages were automatically installed and are no longer required:
  linux-headers-4.4.0-72 linux-headers-4.4.0-72-generic linux-headers-4.4.0-78 linux-headers-4.4.0-78-generic
  linux-headers-4.4.0-79 linux-headers-4.4.0-79-generic linux-headers-4.4.0-81 linux-headers-4.4.0-81-generic
  linux-headers-4.4.0-83 linux-headers-4.4.0-83-generic linux-image-4.4.0-72-generic
  linux-image-4.4.0-78-generic linux-image-4.4.0-79-generic linux-image-4.4.0-81-generic
  linux-image-4.4.0-83-generic linux-image-extra-4.4.0-72-generic linux-image-extra-4.4.0-78-generic
  linux-image-extra-4.4.0-79-generic linux-image-extra-4.4.0-81-generic linux-image-extra-4.4.0-83-generic
Use 'sudo apt autoremove' to remove them.
The following NEW packages will be installed:
  newrelic-infra
0 upgraded, 1 newly installed, 0 to remove and 26 not upgraded.
Need to get 0 B/14,5 MB of archives.
After this operation, 44,0 MB of additional disk space will be used.
Selecting previously unselected package newrelic-infra.
(Reading database ... 260560 files and directories currently installed.)
Preparing to unpack .../newrelic-infra_1.0.752_amd64.deb ...
Unpacking newrelic-infra (1.0.752) ...
Setting up newrelic-infra (1.0.752) ...
Failed to execute operation: Launch helper exited with unknown return code 1
dpkg: error processing package newrelic-infra (--configure):
 subprocess installed post-installation script returned error exit status 1
Errors were encountered while processing:
 newrelic-infra
E: Sub-process /usr/bin/dpkg returned an error code (1)

Trying to launch:

root@dev ~ $ newrelic-infra
INFO[0000] New Relic Infrastructure Agent version 1.0.752 Creating Service (434.424µs) 
INFO[0000] Agent service manager started successfully. (654.899µs)  service=newrelic-infra
INFO[0000] New Relic Infrastructure Agent version 1.0.752 Initializing (812.009µs) 
INFO[0000] New Relic Infrastructure Agent version 1.0.752 Running (449.296481ms) 
WARN[0000] unable to use SELinux                         error=exec: "sestatus": executable file not found in $PATH
ERRO[0000] Unable to read sysctl from /proc/sys/net/ipv6/conf/all/stable_secret, skipping: read /proc/sys/net/ipv6/conf/all/stable_secret: input/output error 
ERRO[0000] Unable to read sysctl from /proc/sys/net/ipv6/conf/default/stable_secret, skipping: read /proc/sys/net/ipv6/conf/default/stable_secret: input/output error 
ERRO[0000] Unable to read sysctl from /proc/sys/net/ipv6/conf/ens3/stable_secret, skipping: read /proc/sys/net/ipv6/conf/ens3/stable_secret: input/output error 
ERRO[0000] Unable to read sysctl from /proc/sys/net/ipv6/conf/lo/stable_secret, skipping: read /proc/sys/net/ipv6/conf/lo/stable_secret: input/output error 
ERRO[0000] unable to get systemd service status          error=exit status 1
ERRO[0011] UpdateState: Unable to archive packages/dpkg  error=stat /var/db/newrelic-infra/data/.delta_repo/packages/dpkg.pending: no such file or directory
ERRO[0030] unable to get systemd service status          error=exit status 1

How to correctly install it? Our system uses Upstart instead of Systemd.

#2

Seems nobody knows? I think there should be a way to install it without systemd. At all it should not depend whether user uses upstart or systemd as process manager. It should work with both, no?

#3

Hi Felian,

We do have specific repos for upstart for Ubuntu 14 and lower and systemd for Ubuntu 15 and higher. You could try installing from the upstart repo:

https://download.newrelic.com/infrastructure_agent/linux/apt trusty main

#4

Thanks it works. Before posting this issue i tried this but may be i mistaken somewhere.

This source works also for Ubuntu 16 with upstart instead of systemd.

#5

Hi - would one of you be able to explain exactly how (step by step) you did this? I can’t seem to figure this out by going through the apt link you provided above: https://download.newrelic.com/infrastructure_agent/linux/apt I’m running Ubuntu 16.04 with upstart (not systemd). Thanks!

#6

Hi @mmartin2 I recommend going through the installation regularly except on step 5 target the repo that matches your init system:

Looks like you’ll want the Ubuntu 14 repo so step 5 will look like this:

printf "deb [arch=amd64] https://download.newrelic.com/infrastructure_agent/linux/apt trusty main" | sudo tee -a /etc/apt/sources.list.d/newrelic-infra.list

Let me know if that works.

#7

That did work - however, now my syslog is being littered with the below:

May 17 18:58:24 ip-172-27-10-142 newrelic-infra: time=“2019-05-17T18:58:24Z” level=error msg=“unable to get systemd service status” error=“exit status 1”