Checking for data in New Relic (this may take a few minutes)...failed

Hi,
Below I added my logs when you can see that I am trying to integrate mysql plugin with new relic. I am trying to integrate mysql plugin in two ways: Guided install and EU Guided install but an error is the same. I run this command on my linux machine:
curl -Ls https://raw.githubusercontent.com/newrelic/newrelic-cli/master/scripts/install.sh | bash && sudo NEW_RELIC_API_KEY=... NEW_RELIC_ACCOUNT_ID=... /usr/local/bin/newrelic install

I am receiving this:

? MySQL Username newrelic
? MySQL Password *************
? MySQL Hostname (default: localhost) localhost
? MySQL port (default: 3306) 3306
? MySQL Database Name database_test
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: centos.quelquesmots.fr
 * epel: d2lzkl7pfhq30w.cloudfront.net
 * extras: centos.mirror.fr.planethoster.net
 * updates: centos.mirror.fr.planethoster.net
Package nri-mysql-1.5.1-1.x86_64 already installed and latest version
Nothing to do
 ❌ Checking for data in New Relic (this may take a few minutes)...failed.
==> Installing mysql-open-source-integration...failed.
WARNING encountered an error while validating receipt of data for mysql-open-source-integration: reached max validation attempts
WARNING execution of MySQL Open Source Integration failed, please see the following link for clues on how to resolve the issue: https://docs.newrelic.com/docs/using-new-relic/cross-product-functions/troubleshooting/not-seeing-data/
 One or more installations failed. Check the install log for more details: /root/.newrelic/newrelic-cli.log
 New Relic installation complete!
 Your data is available at https://one.newrelic.com/redirect/entity/

I have checked and I see that my new relic agent is connected to this ip address and port : 162.247.242.11:443
For US region accounts:

  • 162.247.240.0/22

For EU region accounts:

  • 185.221.84.0/22

Do you have any idea what could be wrong with this step of integration? What can I check to fix this process?

Hi

We need a call to check the issue

Regards
Madan

@lukasz.gackiewicz Looks like you are working with our support team via ticket on this issue. If you need further support in other areas let us know. Thanks :slight_smile: