Co-workers Has Two NewRelic Accounts tied to his username, and can't access either

Please email me, so I can CC him and he can share his screenshots.

Thanks!

Hi @steve81!

Can you ask your colleague to also comment on this thread? We would need to deal with him directly to solve this issue.

Alright, but I’m not sure how I feel about us sharing screenshots of our dashboard pages in a public place. Is there any way we can make this discussion private?

His name is Pietro, I’ll share this URL with him.

In fact, can you please refer me to my account manager? Have them email steve@standard.ai please.

Hi @nmcnamara !

So here’s my understanding of the situation:

  • in the login page, I see 2 accounts associated to the same email
    • the first one says “Organization XYZ - Default”
    • the second one says “Original new relic account”
  • I can login to the first acconut using my password
  • when I try to login the second one, it redirects me to the “you have multiple accounts”
    page and asks me to enter the email and I get sent an email that goes back to the
    same page

After I login to the first account, I do not see it associated to my organization,
and I see not the 2 accounts anymore.

Hi @pietro and @steve81,

Thank you for providing the additional information. I have submitted an internal ticket to our Accounts team to assist further with this. Please be on the lookout for an email from them directly.

If you have any additional questions, please let me know :slightly_smiling_face:

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Thanks Tpaul! We’re good to go!

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