We’ve been receiving these emails about a failed transaction for the two weeks. We’ve changed the credit card from the original to a new one to check if it was perhaps due to the card itself that the payment was declined. However, even after we’ve changed the credit card, the payment still seems to fail and we don’t know what is causing it or what is going on.
Could this perhaps be a problem in the side of NewRelic? The cards are both valid, and 2 years before the expiration date, the original card just stopped working out of the blue.
Please advise on what we should do in order to resolve this.