Early Termination Fee

Hey,
We had a new relic infrastructure account which follows the old billing model and we would like to cancel the subscription to let go off the account. However we are being charged 250$ early termination fee which is not fair. Please let us know if there is a way out of it. We are not quite happy with paying the 250$ because New Relic changed their pricing model.

Hi :wave: @zoomrx ! Allow me to open a ticket on your behalf. Someone from our Support Team will be in touch soon. Keep an eye out for an email from one of our support agents! :email:

@ghoran We still have not received any email from the support team, could you please help us because we are unnecessarily being charged for not using the product at all.