Thank you for the reference. I checked and seems nothing is relevant to us.
My developer and I are using Gmail accounts for receiving the alerts that were working perfectly until recently.
@ nogueirNR Support
Thank you for your suggestion.
We followed it.
- We modified the alert to generate a critical alert instead of a warning, when the memory is over 40% for 1 minute
- The situation is being noticed and reported by NewRelic, but so far I got no mail
- The problem is reported in NewRelic, but no email is sent
- We also have several alerts for detecting whether certain processes have stopped running: one for Apache, one for Nginx, one for MariaDB, one for Redis. These don’t send alerts either (we only tested using the Redis process, as it’s a non-critical process…). Just to be clear… the processes not running alerts are “critical” not “warnings”.
Can you please check if our emails are added to the suppression list?