Error when trying to verify as an academic institute

Hi there,

I tried to register our institute as an educational institute. I got an email from you with a link to start the verification process. When clicking the link, I get a page that I’m not allowed to execute this process and I need to contact an administrator. The problem is I’m the only user of this account… (See screenshot)

Then in the error message it says I should contact which is unfortunately not a valid email address.

Could you please help?

Thanks and best,

Hi @elmasry! I have reached out to our account team to assist with this. They will follow up shortly by email to assist.