What language agent version are you using? Node 9.2
New Relic 4.9.0
If you are seeing an error message, paste in the error message you are seeing (text or screenshot):
Error: read ECONNRESET
at _errnoException (util.js:1031:13)
at TCP.onread (net.js:619:25)
at Shim.applySegment (/app/node_modules/newrelic/lib/shim/shim.js:1390:20)
at TCP.wrapper (/app/node_modules/newrelic/lib/shim/shim.js:2014:17)
Describe what are you seeing?
I see that there is an open Support ticket for you, where my colleague @rdouglas is awaiting your reply.
I think since we need to request information from your agent logs, along with information regarding your environment, it’s best that we leave the conversation in that ticket.
Please do share a solution here if you get one though.