Feature Idea: Daily reminders for open incidents

Hello NewRelic support,

Is it possible to send daily email reminders for open incidents?

Regards,

Federico

3 Likes

Hi @Federico.Galarza - That is not currently possible, New Relic Alerts sends up to 3 notifications per incident.

They are, at Incident Open, Incident Acknowledged, and Incident Closed.

This is a common feature request though, I’d recommend you share your use case over here:

where we can get it logged to the Alerting teams.

1 Like

Hi, @Federico.Galarza: While you wait for this feature, you may use the REST API to get a list of open incidents and generate a daily email.

2 Likes

I think this is a great idea!

@RyanVeitch as the other thread seems to be closed, is this still the case 2 years later?

Even if we could make the incident repeat the notification after X time until it was acknowledged, this would be a game changer!

Alerts are no good if we can’t get good visibility on them.

Hey there @ian.wilkinson,

Welcome to the community!

While I believe it is still the case that you cannot have repeating alerts until an incident is acknowledged, I am looping an engineer to get a definite answer for you. With that said I do know you can utilize a 3rd party integration like Pagerduty to send multiple notifications while an incident remains open.

Hopefully this is helpful to you and I appreciate your patience while we wait for a concrete answer for you. If you have more questions please do not hesitate to ask! Have a great day!

Hi @ian.wilkinson , confirming the answer from @michaelfrederick here. One notification is sent when an incident opens. Although this feature has not been selected for development in the past, we’re always interested in hearing how this could be game changing for your team, and updating feature requests as needed. Thanks for letting us know.

2 Likes

Hello @cschmid1, having a daily reminder would be game changing for my team. If an alert is open and it is at the end of the day and the alert is not urgent, it can be easy to forget about it the next day. If there was a way to get a daily notification about open alerts, that would help a lot. Also if you could configure the daily notification to just get open alerts for a specific policy or alert condition, that would be a great help.

New Relic edit

  • I want this, too
  • I have more info to share (reply below)
  • I have a solution for this

0 voters

We take feature ideas seriously and our product managers review every one when plotting their roadmaps. However, there is no guarantee this feature will be implemented. This post ensures the idea is put on the table and discussed though. So please vote and share your extra details with our team.

Hi @btourtellott1

Thanks for reaching out.

This option is currently not something we provide. I can see my colleague has gone ahead and created a feature request idea on your behalf.

Note this is not a guarantee that the idea will come to fruition. However we will post our updates here.

Wishing you a great day.