Feature Idea: include the ticket summary text in the ticketing system email subject

This is a Feature Idea.

Could you please add the ticket summary to the email notifications from Support ticketing system?

I just opened a support case and I got an email with the subject “[New Relic] Re: ticket #472021

Could you please include the ticket summary in the email subject? For example:

“[New Relic] Re: ticket #472021 - How to add a dashboard widgets showing alerts on EMR hosts?”

This helps me find the right email thread when I have more than one support ticket open.

This would help me as a user of New Relic support.

Hi @atsalolikhin,

Thank you for reaching out to the Explorers Hub :slightly_smiling_face:

We appreciate your feedback, including the ticket summary in the subject line is a great idea! While I can’t disclose details at the moment, please note that improving our ticketing system is a top priority and updates will be made in the near future.

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