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[FIXED] "Server Not Reporting" error, despite metrics being displayed correctly


#1

Please paste the permalink to the page in question below:

https://rpm.newrelic.com/accounts/1336339/servers/18278366?tw[end]=1515770589&tw[start]=1515768789

https://rpm.newrelic.com/accounts/1336339/servers/18278365?tw[end]=1515770548&tw[start]=1515768748

Please share your agent and other relevant versions below:

# dpkg -l | grep newrelic
ii newrelic-daemon 7.7.0.203 amd64 The New Relic proxy daemon
ii newrelic-php5 7.7.0.203 amd64 The New Relic agent for PHP
ii newrelic-php5-common 7.7.0.203 all Scripts and samples for the New Relic PHP agent
ii newrelic-sysmond 2.3.0.132 amd64 The New Relic agent for server monitoring

Please share your question/describe your issue below. Include any screenshots that may help us understand your question:

Our servers metrics are being shown as erroring - with “Server Not Reporting” error even thought there seem not to be any discontinuity for any of the metrics (CPU Usage, Load Average, Physical Memory, etc.)

The issue started manifesting itself in November.


“Server Not Reporting” error but metrics show up
#2

Hello @marius.orcsik

Thanks for including those permalinks to your account – they really helped me to quickly zoom in to the problem.

It looks like you opted out of legacy alerting quite some time ago, but your legacy policies were never disabled as they should have been as part of the opt-out process. I have gone ahead and disabled those old legacy alerting policies, and the two servers on your account are no longer showing as being in alert state.

I hope this helps!


#3

Thank you very much @Fidelicatessen.

Everything is fine now.


#4