Full users billing on new schema

Hi, I would like to receive info about how to change the way of billing of my full users. Currently, we’re using 379/mo users but when I look into the webpage, the pricing for an enterprise account additional user is 99/mo. Thanks in advance.

Hi @jose.tellez! Welcome to the Explorers Hub.

I have reached out to our account team to assist you with this issue and they will follow up shortly by email.

Hi Neal, I haven’t been contact by no-one, please tell me if I’m missing some step.

Hi @jose.tellez, I have followed up internally and one of our team will follow up shortly.

Hi Neal, sorry for bother. Just I want you to know that I haven’t received any communication from your team.