This is probably going to sound harsh but I’m pretty annoyed at this point. I want to use your product. I would like to give you money. But I can not even get off the ground because having followed the agent installation instructions to the best of my abilities I can’t get things working on my own.
I created my first topic 11 days ago and haven’t heard a peep [Node] Nrdiag reporting incompatibility Node framework. Routes not showing up
I tried to find a way to open a private support ticket but I keep getting redirected to the community forum. So I thought, fine, I’ll preemptively add a credit card so I can maybe get some actual help. Nope, still getting redirected here.
Reading around it seems private support tickets are intentionally discouraged. Okay, I can understand the logic there. But what am I supposed to do now? 11 days and no response? Even if I managed to get it working on my own this does not seem to bode well for the kind of support I would receive in the future.
I’m definitely speaking out of frustration and I recognize that. But I don’t think this is the kind of first experience you want your prospective customers to have.