How to access alert using heroku add-ons account

We cannot access to alert feature because our account is heroku add-ons.
Also we cannot open personal support ticket too.

“Contact your account administrator to configure alert settings”

@noyesrunstd I have opened a ticket for you and you should receive an email from the account team soon.

Hi @JoiConverse
I have the same issue.
Please open a ticket.

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Hi @ming5, I can see Joi has opened up a ticket for you as well. Our account team will reach out to you shortly by email.

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