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How to activate Private Location


#1

Our account subscribes to the Synthetics Pro but the Private Location function is not usable. I’ve followed the instruction and have written several emails to sales@newrelic.com. But one week passed there’s no response. What should I do?


#2

Hey @bitfunc - it looks like your account has a Synthetics Pro subscription - this gives you access to more advanced monitor types (Simple Browser/Scripted Browser/API Test). As opposed to Synthetics lite which gives you access only to Ping monitors.

Private Locations though are a different subscription. You will need a Synthetics Pro Plus Private Locations subscription for that.

Let me know if you’d like to discuss that further - I’ll be happy to get you in touch with a Sales contact here to help you with that.


#3

What’s the price for that? I don’t see a Private Locations subscription option from the website.


#4

Hey @bitfunc -

I’m not 100% sure on the pricing details for that. I’m going to send you a private message here on the Explorers Hub with contact details for your Account Executive here at New Relic.

They’ll be able to give you full pricing info.