Hey @matteosisti—I have been considering your post in this thread for the last couple days. As always, your candor is greatly appreciated because it helps me have a clear message to take to the people in charge of these changes. We all knew that this would be a difficult shift for our users, and I can feel your frustration. As you well know, it is extremely hard to make everyone happy, all the time.
As for your support needs, I want to make sure you know there is no time difference between when you get your community response vs. when you get a response in a ticket. The experience is different in many ways, but the timing is the same.
It looks to me like you are getting those email notifications now, but please let me know if you need anything else.
Again, thanks for reaching out about your thoughts and concerns for these Support changes. I will do my best to answer any further questions you have.