Currently, we are using this query SELECT max(newrelic.timeslice.value) from Metric WHERE appName =‘Magento - USA’ AND metricTimesliceName =‘External/allWeb’ to create alert when there is any slow external call.
However, after we receive the alert, we are unable to trace the exact call which is slow.
I try to explore APM & services > External services but there is no information.
Clicking on the first one, there is no data
I also notice when using query builder, there is no Span data.
Is there anything we can do to pinpoint the exact slow calls?