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How to Use Tags in the Community



How to Use Tags in the Community

This post is all about our trusty friend in the community, the tag.

Tags help us all explore better. They make things easier to find when we search, and we can filter in on community content based on a topic’s tags.

What do we mean when we say ‘tag’ exactly? This may sound familiar to other platforms you use: tags are the metadata you want connected to your content when you post in this community.

Tags Help Our Community Platform’s Search

You may notice that this topic has two tags: gettingstarted and onboarding. You can see these tags live right under the subject or title at the top of this thread “How to Use Tags in the Community”. Categories and Subcategories have a colored square next to them, and tags have a grey or white square. :black_square_button:

Tags Improve Our Search Tool

First and foremost: tags are great because they drive our in-platform search. When you hit the :mag: in the top right corner and search for content, tags connect you with content you may be searching for or is possibly related. The more accurate and granular your tags, the more accurate the search.

You can easily add tags to your community threads by adding new or already existing tags in the text field right above the +Create Topic button in the platform’s text editor:

Tags Provide “Meta-Data”

When you go to create new questions, feature ideas, or any other content in this community, consider which tags can help clarify what you are adding.

Here are some examples of helpful tags associated with community topics:

You can see that the above example topic has a synthetics tag and a scriptedbrowser tag. This helps the community and the New Relic Support team know at a glance that their synthetics question has to do with their scripted browser.

This example topic above has three tags: golang, newrelic-infra, and integrations. This lets everyone know that they are using the Go New Relic agent and their content is related to an infrastructure integration.

Tags are great for getting an at-a-glance grip on what meta-data is involved, and even what possibly is driving the question, concern or knowledge being shared.

Tags Can Help YOU

Organize by Tags

My favorite superpower that our tags have is the ability to organize content. Did you know that you can go into any category and filter topics based on a tag?

For example, if you wanted to see everything in the Insights category and filter in on specific content about dashboards, you could do that like so:

Support: Products & Agents > Insights category > Dashboard tag

(…or custom_metrics tag, browser tag, NRQL tag, etc.)

If you want to take it a step further, which I recommend if you are new or trying to get up to speed on specific New Relic functions and features, you can modify your notification settings based on tags:

To get the most out of this granular way of being notified of info that could help you or teach you, “watch” or “track” so you can know when posts in that category with a particular tag pop up!

Tagging Best Practices

Even though you can create any tag you need, if there is a tag that already exists that is close to the tag you need, please do so. We want these to be easy to use and easy to find, so please use a dash - instead of an underscore if you create a new tag from scratch.

Tagging content is something we hope you utilize to your advantage. If you use tags in other ways. or have more best practices to add, please share below!

Tags are our friends! Happy tagging! :blush: