I am unable to open a support ticket

How do I open a support ticket??

Hi, @jason22: Support plans are documented here: https://docs.newrelic.com/docs/licenses/license-information/general-usage-licenses/global-technical-support-offerings/#nr1plan. Ticketed support is available to Pro or Enterprise subscribers, otherwise you may post your question here; a support engineer will open a support ticket if necessary to gather sensitive information.