Hello, I have the same problem. Installed the add-on through Heroku, but don’t have admin privileges.
We can help with that! In order to discuss some of the private info we may need to resolve this, I will be making a private case for you. Please hang tight and check your email shortly, @oduaht!
Seems this is the place to post if you have this problem, which I do. Please can someone kindly help me out as per above?
Thanks in advance!
I need to jump on the bandwagon here.
I have setup an account via heroku and I need access to the iOS app and also admin privileges.
Can I get some help
Hey @mick - you should already be able to get into the iOS App. Though, with a Heroku account you do not have a NR password, you’ll need to authenticate by email, details on that here:
I’ll get a support ticket opened for you to gain the admin privileges you need.
I am having the same issue.
“# You can’t access this account while logged in through Heroku Add-Ons .”
If you could reach out to me I’d really appreciate it.
Hey @cwright1! Welcome to the community! I will definitely get you in touch with our accounts and partnership experts asap. Look out for an email in your inbox!
If you need anything else, or have updates you think might help others with this issue in the future, don’t hesitate to reach back out! Thanks!
Hello, I faced the same problem.
How do I get admin rights?
permalink : https://rpm.newrelic.com/accounts/1870293/applications
Hi @h-uchida - I’ll get a private ticket opened up for you to work through this with our account experts
same as everyone else, do me too https://rpm.newrelic.com/accounts/2333850/applications/280908779
That ticket is on it’s way to your inbox @jacob.bijani The accounts experts in our support team will be with you soon
Hey @robert.keresnyei - I just opened a ticket for you. You should hear from us soon.
I’ve got the same issue with the account 2341180. Could you please make me owner or admin?
I have the same issue. I’m an admin in heroku and the app owner but only a user in the New Relic add-on. Can some one help me get admin access?
We should be able to help you too, @michael.morris01! I have created a private case for you. Please check your email and let us know when you get all sorted.
Hi there, I’m having the same issue as everyone else here.