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I have a Heroku account and don't have admin access in my New Relic account

heroku
owner

#19

Hello, I have the same problem. Installed the add-on through Heroku, but don’t have admin privileges.


#20

We can help with that! In order to discuss some of the private info we may need to resolve this, I will be making a private case for you. Please hang tight and check your email shortly, @oduaht!

Thanks!


#21

Hi

Seems this is the place to post if you have this problem, which I do. Please can someone kindly help me out as per above?

Thanks in advance!


#22

Yup - you got it @ed.james - Watch out for a support ticket coming your way :slight_smile:


#23

I need to jump on the bandwagon here.

I have setup an account via heroku and I need access to the iOS app and also admin privileges.

Can I get some help :slight_smile:


#24

Hey @mick - you should already be able to get into the iOS App. Though, with a Heroku account you do not have a NR password, you’ll need to authenticate by email, details on that here:

https://docs.newrelic.com/docs/mobile-monitoring/new-relic-mobile-apps/mobile-app-features/authentication-partner-saml-sso-accounts

I’ll get a support ticket opened for you to gain the admin privileges you need. :slight_smile:


#25

I am having the same issue.
“# You can’t access this account while logged in through Heroku Add-Ons .”
If you could reach out to me I’d really appreciate it.


#26

Hey @cwright1! Welcome to the community! I will definitely get you in touch with our accounts and partnership experts asap. Look out for an email in your inbox! :blush:

If you need anything else, or have updates you think might help others with this issue in the future, don’t hesitate to reach back out! Thanks!


#27

Hello, I faced the same problem.
How do I get admin rights?
thanks.
permalink : https://rpm.newrelic.com/accounts/1870293/applications


#28

Hi @h-uchida - I’ll get a private ticket opened up for you to work through this with our account experts :slight_smile:


#29

same as everyone else, do me too https://rpm.newrelic.com/accounts/2333850/applications/280908779


#30

That ticket is on it’s way to your inbox @jacob.bijani The accounts experts in our support team will be with you soon :smiley:


#31

Hi,

Same issue here:
https://account.newrelic.com/accounts/1721420/users
https://account.newrelic.com/accounts/1721402/users

Please help.

Thanks,
Robert Keresnyei


#32

Hey @robert.keresnyei - I just opened a ticket for you. You should hear from us soon.


#33

Hi,
I’ve got the same issue with the account 2341180. Could you please make me owner or admin?
Thank you!


#34

We’ll create a ticket for you :smiley: @adrien8


#35

I have the same issue. I’m an admin in heroku and the app owner but only a user in the New Relic add-on. Can some one help me get admin access?


#36

We should be able to help you too, @michael.morris01! I have created a private case for you. Please check your email and let us know when you get all sorted.


#37

Hi there, I’m having the same issue as everyone else here.
2240298
2255085


#38

@eric39 -
I just created a support ticket for you :slight_smile: