Is there a way to cancel auto-renew in advance?

Is there a way to cancel auto-renew in advance? We need to cancel, we haven’t used the service since before two renewals ago. If we cancel now, we have to pay the rest of the months in advance, but we’d prefer to pay them monthly, but be guaranteed now of cancellation at the end of the term.

Hey @geoff17 I am going to get you in touch with our Accounts team directly. As they will be all to check you account over to get this switch off for you. Expect to see an email in your inbox from our team regarding this!