[Java] New Relic not showing Web Transaction type data


I am using Java 14 with Play 2.8.2, and have configured newrelic with server. But in APM I can see non-web transactional data and transactions… But not showing graph for web transactions and even Apdex Score is NS only.

Kindly someone help to solve.

Hi, @cto21: If you have not already done so, you might go through the troubleshooting steps here: https://docs.newrelic.com/docs/agents/java-agent/troubleshooting/no-data-appears-java.

Hello PhilWeber,

I have checked everything works fine. But in new relice browser data showing none. Attaching screenshots.

Here you may see, we transactional and apdex shows none, but transactions data are comming well.

I have opened a support ticket so that an engineer can help you troubleshoot. Please watch your email.

Thanks Philweber.

Got support ticket. Thanks

Hey there @cto21 -

Please let us know what you discover and share the solution here when you get the issue resolved.

Surely, currently we are investigating log files. Once issue rectified, shall post solution here.


Hi @cto21 just following up to see how your investigation of log files went?