we have a main account (2119482) with data residency in the US and a linked account with data residency in the EU (2364232). Sometime this week we got migrated to the New Relic One dashboard, and can seemingly only access the primary (US) account data. I see no way to add data from the EU account or to switch the dashboards context to the EU. Trying to go through Account Settings and the Switch Account option still available in the old UI there doesn’t help.
Going to the dashboards support, selecting “I need more help” also only lists the US account in the account selection.
Could it be that the linked account is not visible to New Relic One for some reason? How can I access the EU APM data?
I’ve tried contacting our account manager about this, however his email bounced hard with an SMTP status code of 550, so I’m guessing he’s no longer in the company. How can I find out who our current account manager is?