Migrate to new pricing model

We are trying to add the new relic infrastructure agent to our monitoring.
But we get a message that we need an account on the new pricing model.

We searched for this new pricing model but couldn’t find how to migrate.

Can you help us?

Hi there @wseverens1 -

You can self serve your migration to the new model if the following are true:

  • You’re on month-to-month billing.
  • You’re within 60 days of your subscription renewal.

If those are true, then you can find instructions for migrating here: Switch to new pricing and user models | New Relic Documentation

If you are not able to self serve right now, let me know and we can get you connected with our accounts team.


In out opinion all these are true:

  • we are on month-to-month payment
  • the subscription renewal is within 60 days

But we still can’t find the place to switch to the new pricing model.
Can you help us, why can’t we see that option?

Hi @wseverens1! I can see my colleague has escalated this for you and our team will reach out to you shortly by email.