I would like to discuss an issue we’re having with our NR dashboard for a while.
We’ve noticed that our metric is sometimes not visible in the NR dashboard.
I can see there is a pattern:
As you can see, there are these gaps with missing data. The problem is, we do not stop sending data from our application. I will share with you more print screens:
FEB 21 06:00 PM - FEB 22 06:00 AM
FEB 21 06:00 PM - FEB 21 09:00 PM
FEB 21 06:00 PM - FEB 21 06:20 PM
So as you can see, when I select a certain time range, it is pretty clear that we are missing data and all of our widgets do not take those data that are not visible into account when calculating any type of metric. However when I significantly decrease the time range, you can see that the data is actually there.
Is there something we’re doing wrong on our side? How come I cannot see all the data that are continuously coming to the NR Metrics API? It causes our metrics to be very misleading, since every day there is a several hours long gap where the data sent to NR Metric API are ignored.
Thank you very much for checking,