Mobile App Notification

[alessandro.grena]

The mobile App doesn’t get alert notifications. Under user preferences i don’t see any device, but on my mobile app, after login i can see my own phone, yet i cannot send any alert to myself.

[philweber]

Hi, @alessandro.grena: If you add your User as a notification channel to your alert policy, you should receive notifications through the New Relic mobile app.

[alessandro.grena]

I’ve the device in the mobile app, but not on the website. so i cannot add it as push notification

[philweber]

You don’t add the device as a channel, you add yourself:

[alessandro.grena]

I don’t have that option in the dropdown… i can add webhocks, emails, etc. but not a user…

[philweber]

Hi, @alessandro.grena: I am sorry, I did not know that there has been a change in the behavior of User notifications. More information here:

New User - Cannot get push notifications working on iPhone?

Hi @adam49 & @gergo It sounds like you’re on our newer user model. We don’t necessarily need to drill into the details here, but the high level info is that, back in mid 2020 we had to built an entirely new user data type, in order to build out integrations with Identity Providers for Automated User Management. If you created your account after this time you’re automatically on the newer user model. You can tell this by seeing the owner of the account is that fakedomain email address. We are …

[jvanmetre]

Hi all, if you are still interested in push notifications for v2 users, using workflows, we are in a pre-release for iOS users for this feature. Feel free to email us at mobileappsupport at newrelic.com, and we can add you to the pre-release!