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Monitor doesn't send alert mail when site is down


###Alerts Question Template

  • Please describe what are you seeing:
    The monitors have been created before (still sending alert mail) but within the last month, I have not received the alert mail when the site is down.

  • How does this differ from what were you expecting to see?
    I do not receive the desired alert mail when any of my sites is down


Hi @linh.nguyen1 -

The legacy synthetics notification platform was disabled at the end of September - as per this post from June: End of life notice: Synthetics legacy notification system (Sept 2019)

If you’re interested in trying out our new alerts platform, let me know. I can help get you connected to an account rep here in New Relic to talk about the appropriate subscription levels for that :smiley: