We previously had Azure AD SSO working and we are moving to Okta. I have the new SSO setting configured and saved. When I click to test everything appears successful, I am redirect to Okta, My credentials are accepted and redirected back to NewRelic, but SSO never gets enabled on the NewRelic side. What am I missing. I have tried this process in an incognito window and seem to be in the same loop.
Any assistance is appreciated.
Some additional information, according to https://docs.newrelic.com/docs/accounts/accounts/saml-single-sign/set-sso the test page should automatically return to the SAML SSO page with results but this is not happening.
After I login at Okta I get dumped back one.newrelic.com page where I am logged in but I can never get past the SSO test to fully enable SSO.
@chocker Thank you for providing the additional information. Given inherent privacy around this issue I’m going to ask our account team to troubleshoot this issue directly with you via a ticket. You should get an email from them soon.
Perfect, thanks for your help.
