New Relic didn't trigger any alert when the application was down

Support: Telemetry Data Platform (TDP) Alerts
, , , , ,
#1

Hi Team,

NewRelic didn’t capture the error when application was not responding on Friday. We got the issue from USCAN business around 19:30 PM IST.
When we cross verify all the dashboard we could not found the error on specific time when issue occur.

Monitor link: https://one.newrelic.com/launcher/nr1-core.explorer?pane=eyJuZXJkbGV0SWQiOiJhcG0tbmVyZGxldHMub3ZlcnZpZXciLCJlbnRpdHlJZCI6Ik1UTTBPVGsxTTN4QlVFMThRVkJRVEVsRFFWUkpUMDU4TlRnMk5UQTJPVEkifQ==&sidebars[0]=eyJuZXJkbGV0SWQiOiJucjEtY29yZS5hY3Rpb25zIiwiZW50aXR5SWQiOiJNVE0wT1RrMU0zeEJVRTE4UVZCUVRFbERRVlJKVDA1OE5UZzJOVEEyT1RJIiwic2VsZWN0ZWROZXJkbGV0Ijp7Im5lcmRsZXRJZCI6ImFwbS1uZXJkbGV0cy5vdmVydmlldyJ9fQ==&platform[timeRange][duration]=1800000&platform[$isFallbackTimeRange]=true

Application Downtime: March 5th 2021