I’ve rolled out the IA on to around 350 PCs we’re monitoring currently. By default the IA will look to the hostname so we’ve set up display_name variable. This has been working fine over the past couple of months.
Recently however two of the PCs which were returning the display_name are now just returning a generic hostname (e.g. DESKTOP-KNAVGQ).
I’ve tried deleting the YML, restarting the IA, adding the YML back in and then restarting the IA again. I’ve also tried uninstalling and reinstalling the IA to see if that fixes it alas to no avail.
The PC’s are both standard Windows 10 - all the PCs we’re monitoring are by and large the same and they all hold the exact same YML file with the only difference being the value entered in display_name. I did have this issue on one PC in our trial phase and that was resolved by deleting the YML and readding it. Unfortunately this isn’t working in this instance.
Does anyone have any recommendation as to how to solve this issue and have the display_name being returned? I have a separate script running on the PCs which reads the YML and returns the display name there so it’s not a case of New Relic being unable to read it. The YML is correctly returning the specific programs we’ve set up to monitor so it seems like it’s only partially failing to read the YML.
Any help would be wholly appreciated.