I am just new in New Relic implementation process and am currently trying to identify the best way to adopt New Relic in Service Delivery processes. I am managing a support team and would like to hear from colleagues on how the adoption/implementation process was handled in service delivery in your organizations.
Concrete questions: Incident acknowledgement - what working processes you’ve built around these? Documentation and Work Instructions for reacting on alert by the support team - did you use such documentation and what was the level in detail in there? Incidents & metrics review in Service reviews?