New Relic infra agent not working as expected in RHEL6

Hi there,

Recently we deployed NR infra agent in REHL 6 machines, and seeing strange behaviour.

If installing next version from scratch:

$ yum list installed | grep relic
newrelic-infra.x86_64 1.12.7-1.el6 @NewRelic

$ c at /etc/os-release

NAME=“Oracle Linux Server”

VERSION=“6.10”

ID=“ol”

VERSION_ID=“6.10”

PRETTY_NAME=“Oracle Linux Server 6.10”

ANSI_COLOR=“0;31”

CPE_NAME=“cpe:/o:oracle:linux:6:10:server”

HOME_URL=“https://linux.oracle.com/

BUG_REPORT_URL=“https://bugzilla.oracle.com/

ORACLE_BUGZILLA_PRODUCT=“Oracle Linux 6”

ORACLE_BUGZILLA_PRODUCT_VERSION=6.10

ORACLE_SUPPORT_PRODUCT=“Oracle Linux”

ORACLE_SUPPORT_PRODUCT_VERSION=6.10

I see two child process of init are created:

root 7760 0.0 0.1 918864 12712 ? Ssl 14:44 0:00 /usr/bin/newrelic-infra-service
root 7764 0.0 0.0 10384 756 ? Ss 14:44 0:00 logger -tnewrelic-infra

With this, cannot find node being reporting, like infra agent is not working as expected, and affecting queries for example for SystemSample, and raising false alerts.

However, if killing manually process 7760, then automatically is created again, plus another child:

root 8424 0.0 0.1 994644 12680 ? Ssl 14:48 0:00 /usr/bin/newrelic-infra-service
root 8428 0.0 0.0 10384 756 ? Ss 14:48 0:00 logger -tnewrelic-infra
root 8438 2.0 0.2 1154404 20220 ? Sl 14:48 0:00 /usr/bin/newrelic-infra

And then node starting to report, like infra agent working fine.

Please could you clarify why this is happening and if expected, and otherwise how could be solved? I would expect infra agent working just installed.

Thanks

@jose.monroy Welcome to the community! Apologies for it taking awhile to get a response. I’m wondering if you have had a chance to review this Infra install troubleshooting guide?

I’m going to also make sure our support team is aware of your issues so that you can get any additional help you may need. Thanks for your patience!