New Relic Infrastructure

Infrastructure Question Template

Infrastructure agent no work properly. We have alerts about agent no working. Disapear from list hosts.

Please also include all pertinent information;

  • Operating system & version - Windows Server 2016
  • Infrastructure agent version - 1.12.4
  • Infrastructure agent log snippets -

time=“2020-09-09T17:34:53+02:00” level=error msg=“metric sender can’t process” component=MetricsIngestSender error=“error sending events: Post https://infra-api.newrelic.com/infra/v2/metrics/events/bulk: net/http: request canceled (Client.Timeout exceeded while awaiting headers)” postCount=1090896 sendErrorCount=1
time=“2020-09-11T02:46:33+02:00” level=error msg=“metric sender can’t process” component=MetricsIngestSender error=“error sending events: Post https://infra-api.newrelic.com/infra/v2/metrics/events/bulk: read tcp 10.10.0.234:51021->162.247.243.147:443: wsarecv: An existing connection was forcibly closed by the remote host.” postCount=1114970 sendErrorCount=1
time=“2020-09-11T05:25:28+02:00” level=error msg=“metric sender can’t process” component=MetricsIngestSender error=“error sending events: Post https://infra-api.newrelic.com/infra/v2/metrics/events/bulk: read tcp 10.10.0.234:51143->162.247.243.146:443: wsarecv: An existing connection was forcibly closed by the remote host.” postCount=1116882 sendErrorCount=1
time=“2020-09-15T02:54:26+02:00” level=error msg=“metric sender can’t process” component=MetricsIngestSender error=“error sending events: Post https://infra-api.newrelic.com/infra/v2/metrics/events/bulk: read tcp 10.10.0.234:55264->162.247.243.147:443: wsarecv: An existing connection was forcibly closed by the remote host.” postCount=1184633 sendErrorCount=1
time=“2020-09-15T05:43:15+02:00” level=error msg=“metric sender can’t process” component=MetricsIngestSender error=“error sending events: Post https://infra-api.newrelic.com/infra/v2/metrics/events/bulk: read tcp 10.10.0.234:55389->162.247.243.147:443: wsarecv: An existing connection was forcibly closed by the remote host.” postCount=1186665 sendErrorCount=1

After reinstall:
time=“2020-09-16T11:59:11+02:00” level=info msg=“runtime configuration” agentUser=“NT AUTHORITY\SYSTEM” component=“New Relic Infrastructure Agent” executablePath=“C:\Program Files\New Relic\newrelic-infra\newrelic-infra.exe” maxProcs=1 pluginDir="[C:\Program Files\New Relic\newrelic-infra\integrations.d]"
time=“2020-09-16T11:59:12+02:00” level=info msg=“Checking network connectivity…” component=AgentService service=newrelic-infra
time=“2020-09-16T11:59:12+02:00” level=info msg=Initializing component=AgentService elapsedTime=786.4102ms service=newrelic-infra version=1.12.4
time=“2020-09-16T11:59:18+02:00” level=info msg=“New Relic infrastructure agent is running.” component=AgentService elapsedTime=7.3062931s service=newrelic-infra
time=“2020-09-16T11:59:18+02:00” level=info msg=“Starting up agent…” component=Agent
time=“2020-09-16T11:59:18+02:00” level=info msg=“Agent plugin” plugin=metadata/system
time=“2020-09-16T11:59:18+02:00” level=info msg=“Agent plugin” plugin=metadata/host_aliases
time=“2020-09-16T11:59:18+02:00” level=info msg=“Agent plugin” plugin=metadata/agent_config
time=“2020-09-16T11:59:18+02:00” level=info msg=“Agent plugin” plugin=metadata/proxy_config
time=“2020-09-16T11:59:18+02:00” level=info msg=“Agent plugin” plugin=metadata/attributes
time=“2020-09-16T11:59:18+02:00” level=info msg=“Agent plugin” plugin=system/network_interfaces
time=“2020-09-16T11:59:18+02:00” level=info msg=“Agent plugin” plugin=services/windows_services
time=“2020-09-16T11:59:18+02:00” level=info msg=“Integration info” arguments=“map[include_components:false]” command=packages commandLine="[./nr-winpkg]" env-vars=“map[ComSpec:C:\Windows\system32\cmd.exe INCLUDE_COMPONENTS:false PATH:C:\Program Files\AdoptOpenJDK\jdk-11.0.3.7-hotspot\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\SysinternalsSuite;C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps SystemRoot:C:\Windows VERBOSE:0]” instance=windows_packages integration=com.newrelic.winpkg interval=30 labels=“map[]” os=windows prefix=packages/windows_programs protocolVersion=1 workingDir=“C:\Program Files\New Relic\newrelic-infra\newrelic-integrations”
time=“2020-09-16T11:59:18+02:00” level=info msg=“Integration health check starting” instance=windows_packages integration=com.newrelic.winpkg prefix=packages/windows_programs working-dir=“C:\Program Files\New Relic\newrelic-infra\newrelic-integrations”
time=“2020-09-16T11:59:18+02:00” level=info msg=“Integration health check finished with success” instance=windows_packages integration=com.newrelic.winpkg prefix=packages/windows_programs working-dir=“C:\Program Files\New Relic\newrelic-infra\newrelic-integrations”
time=“2020-09-16T11:59:19+02:00” level=info msg=“connect got id” agent-guid=MTIxNTc5MnxJTkZSQXxOQXw4MDA0Nzg2OTcxNDIxNDAzMTQw agent-id=8004786971421403140 component=IdentityConnectService