I tried, but I am unsure on how to reach them since I got this back:
We have not received your New Relic support request that was just submitted.
As of March 10, 2021, you are no longer able to create a New Relic support ticket by emailing email@example.com.
For customers with ticketed support as part of their subscription, please create a support ticket by clicking on this link(https://one.newrelic.com/redirect/support) and follow these steps when logged into your New Relic account:
- Click the ? icon in the upper right hand corner
- Click on “I need more help”
- Select “Create a Support Ticket”
Creating a support ticket directly within your account will expedite the process and improve our team’s ability to troubleshoot your issue more effectively.
If you have any additional questions, please reach out to your New Relic Account team
And yes, that means that I could not find the steps mentioned in the reply, so either it is hidden very well, or being a paying customer does not always entitle one to ticketed support?
I would very well like to be directed to our New Relic Account team so that I can get this expedited.
But at this point, I am beyond lost and could only find a link that pointed me to this support forum.
Thank you for elaborating Phil! It is appreciated. I have tried both commands but unfortunately that did not get us any further yet, I will paste the output below in case it might help though:
$ npi --help
New Relic Platform Installer is a command line utility for easily downloading, configuring and running plugins.
Most popular commands:
add-service Set up a plugin to run in the background
alias Set up an alias for a plugin guid
available Displays a list of available plugins
config Configure the npi tool
fetch Download a plugin to the filesystem
install Interactive setup of a new plugin
list Display information about plugins on the filesystem
prepare Prepare a plugin to run by setting up its config files
remove Remove a plugin from the filesystem
remove-service Remove a plugin as a background process
start Start a plugin process (both foreground and background supported)
stop Stop a plugin's background process from running
where Displays the location of this plugin on the filesystem
-h, --help Print this help information
-v, --version Print the current npi tool's version
npi install <plugin>
npi config set license_key <YOUR_LICENSE_KEY>
npi fetch <plugin>
npi prepare <plugin>
npi start <plugin> --foreground
npi add-service <plugin> --start
npi <command> --help or -h
$ npi install --help
Walks you through the process of setting up a plugin for the first time
npi install <plugin> <flags>
--distro=<distro> * Linux only * Set distribution family of your computer. [debian or redhat]
-n, --noedit Do not open 'plugin.json' in an editor
-s, --start Start the plugin service in the background after the operation is complete
-q, --quiet Limit console output
-u, --untrusted Allow use of local 'manifest.json' file
--user=<user> * Linux only * Required field to set the plugin service to run as this user
-y, --yes Auto-accept all prompts