New Relic’s Support Portal Relaunches

New Relic’s Support Portal (support.newrelic.com) is now available for use.

When you visit the Support Portal, it will look and function very similarly to your past experiences. For customers entitled to case-based support, you can file, update, and resolve your support cases in the same way. There are two key details that are now different:

  1. Case access based on your New Relic One login: Our Support Portal leverages your New Relic One authentication to log you in. Once you are authenticated in New Relic One, you will be able to access the Support Portal, where you will see your support cases for the accounts to which you have access in New Relic One. If you use multiple modes of authentication to access different sets of accounts in New Relic One, use these same logins to view the distinct sets of support cases in the Portal.
  2. Finding your existing cases in the Portal: In order to find your existing support cases, use the My Cases and Our Cases options in the Portal. The search option on the Portal does not display case results, but it is a great way to find knowledge-base support articles that may help resolve your issue.

Thank you for your flexibility and patience as we completed customer experience improvements on the Support Portal.

4 Likes